99.9% of the time orders are handled in a timely fashion with no foreseen issues. It's still important that you are fully informed and aware of our shipping and return policies.


Shipping Over $99 Is Free.

All in stock orders ship in 3-7 business days after orders have been processed. We will notify you via e-mail once a tracking number has been issued. You may also check on your order by opening a live-chat or sending us an e-mail at info@ecomfortliving.com

A tracking# will be issued within 5 business days for all orders.

RETURNS

We understand that your purchase may not live up to expectations. That is why we offer Free 30-day returns on all orders. If you're not happy with your purchase simply let us know by e-mail and we'll start the return process.

Returns only apply to brand new, unused, and unopened items. In all other instances returns are not applicable and will not be accepted. We do not accept returns after 30 days.

To return your purchase please contact us at info@ecomfortliving.com.

Once your returned item has been deemed free of 'damage by use' we will issue you a refund minus restocking fees. All returns are subject to a restocking fee. This does not include defects due to faulty manufacturing. In these instances you will not be charged any fees and sent a replacement free of charge.

Accepted Return Example: You received your purchased and realized it's not what you had in mind. Although you may have opened it, you did not damage the packaging or product in the process. After your return is inspected and accepted by our shipping department, we will issue you a refund.

ITEM RECEIVED BROKEN AND/OR DAMAGED

*You Will Not Spend A Dime Extra* - We Take Care Of Our Customers.

All orders ship by UPS and FedEx. With that being said as reliable as they are we take full responsibility if your item is received damaged. If your purchase is received damaged please contact us right away with photos of the damages. Once everything is confirmed we will issue you a RMA# to get a replacement, free of charge. You will not spend a dime extra. We take pride in our customers being satisfied as your happiness is paramount to our success.

REFUNDS

Refunds are processed after items have been returned properly and cleared of damage by use. Once processed, please allow 7-10 business days for funds to show in your account. Keep in mind that if you're returning an order the refund process will take longer due to shipping times, return times, manufacturer inspection and approval of return.

Other Questions?

If you have any questions please contact us at info@ecomfortliving.com or open a live-chat conversation for immediate assistance.