Shipping and Services

Shipping over $99 is Free :)

We're proud to cover your fees for shipping on all products. This way you don't have to do any more calculating pass the initial price we advertise to you. No surprises and certainly no hidden fees. We however do not ship to Hawaii, Alaska, military APO/FPO addresses or internationals addresses.(Click here for more info)

We offer shipping for all items listed in stock only within United States. Please take a moment and go over all of our shipping methods, areas we provide shipping, pricing and guidelines.

Our Shipping Policy: Shipping Is Free For Most Orders

All delivery dates contained on eComfortliving.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $100 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of eComfortliving. eComfortliving has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

 

WE PROVIDE SHIPPING FOR THE FOLLOWING STATE REGIONS:

  • New England
  • Connecticut (CT), Maine (ME), Massachusetts (MA), New Hampshire (NH), Rhode Island (RI), Vermont (VT)
  • Middle Atlantic
  • Delaware (DE), Maryland (MD), New Jersey (NJ), New York (NY), Pennsylvania (PA)
  • South
  • Alabama (AL), Arkansas (AR), Florida (FL), Georgia (GA), Kentucky (KY), Louisiana (LA), Mississippi (MS), Missouri (MO), North Carolina (NC), South Carolina (SC), Tennessee (TN), Virginia (VA), West Virginia (WV)
  • Midwest
  • Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Michigan (MI), Minnesota (MN), Nebraska (NE), North Dakota (ND), Ohio (OH), South Dakota (SD), Wisconsin (WI)
  • Southwest
  • Arizona (AZ), New Mexico (NM), Oklahoma (OK), Texas (TX)
  • West
  • California (CA), Colorado (CO), Idaho (ID), Montana (MT), Nevada (NV), Oregon (OR), Utah (UT), Washington (WA), Wyoming (WY)
  • At this time we are unable to ship to Alaska (AK), Hawaii (HI) Puerto Rico, PO Box, AFO, Military addresses, or International locations.

     

    SHIPPING METHODS EXPLAINED:

    UPS/FEDEX GROUND - delivery of your item(s) to the curb at the end of your driveway or at your doorstep depending on the size.

    UPS/FEDEX 2 DAY DELIVERY - 2 day rushed delivery of your item(s) to the curb at the end of your driveway or at your doorstep depending on the size.Available for limited items only.

    CURB SIDE DELIVERY- delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

    WHITE GLOVES DELIVERY - delivery of your item(s) inside your residence, unpacking and assembly in the location of choice. Plus removing the packaging materials from your residence. Only offered for Select Items.

    WHITE GLOVES DELIVERY POLICY: Please notify our customer service department if your building is not equipped with an elevator and you reside on the third floor or above. A minor surcharge may apply for walk ups beyond second floor and varies depending on the size of the product. Please be advised that it is the customer's responsibility to measure all passageways where your item will be delivered. During the delivery, if your item does not fit through your passageways leading to your delivery area and it results to cancellation and return of an order, customer is responsible for round trip shipping charges and 30% Restocking Fee. Furthermore, please be advised that we do not provide removal and disposal of old furniture/fitness equipment.

     

    SHIPPING PRICING:

    Order Total Shipping Cost Shipping Method
    $1.00 - $99 Varies by Item* UPS/FEDEX GROUND
    $100.00 & UP FREE FREE CURBSIDE DELIVERY

    *To determine shipping charge on a item, add the item into your shopping cart, fill in all the the appropriate fields in the checkout section and look on the right side for shipping calculations.

     

    ORDER PROCESS:

    We offer Free Shipping on all orders with No Sales Tax, except MD. All of our products are brand new, unless clearly indicated as refurbished. All orders are usually processed within 24-48 hours. It all depends on the size and price of the order. You can expect larger orders to have a longer process time (72 hours). We take zero-risk as a means to protect our customers.

    In most cases larger orders will require a follow-up phone call to confirm and verify your order. We will also ask you if white-gloves delivery is required

    DELIVERY SCHEDULE:

    Most products will be available for delivery and approximate arrival of 2-20 business days. Delivery time may extend due to large orders, oversized, fragile or imported products. All products are carefully inspected for any type of damages before leaving our shipment center. After an order has been placed, you will be notified via email that your order has been processed, shipped, and completed. In some cases you will be contacted by one of our sales associates for further information on estimated delivery time. If you receive an email that says your order has been backordered, this means the item is not in stock and one our sales associates will contact you for further details. We only provide shipping within the Continental US.

     

    DAMAGE CLAIMS:

    Please follow the guided instructions below for damage claims:

    1. Before signing the Proof Of Delivery Form (Provided by Shipping Company) inspect the merchandise for any damages.
    2. In the case of any damages to your merchandise please mark "Damaged" on the Proof of Delivery Form and Refuse the Delivery. No Damage Claims Will Be Accepted if you do not mark "Damaged" on the Proof of Delivery Form.
    3. On the Proof of Delivery form there will section to describe the damage. Describe in detail the damage to your merchandise and refuse to accept the delivery.DO NOT keep the damaged product, have the shipping company bring it back to our shipment center for replacement.
    4. Take pictures of the damages to the item and the packaging. Notify our customer support department via email immediately with the proof of damage pictures.
    5. If the damage is minor / repairable and you plan to keep the item, please mention it in comment section of the delivery receipt while accepting the delivery.
    6. In order to return the merchandise please fill out out an RMA (Return Merchandise Authorization) form or e-mail us at info@ecomfortliving.com or call 1-888-834-8896 to to obtain an RMA number. We will not accept any returns without an RMA Number.
    7. Repack the merchandise with all of its original contents and packaging. Enclose a copy of the invoice provided for your oder. No returns will be processed without the copy of the invoice.
    8. Returns must be double packaged (Original box inside the new shipping box). Visibly write the RMA number on the new shipping box.
    9. RMA Numbers are only valid for 7 business days. The merchandise must be returned to us no later then 7 business days.

     

    GENERAL RETURNS:

    Please follow the guided instructions to return or exchange your merchandise:

    1. *ASSEMBLED / PARTIALLY ASSEMBLED OR USED ITEMS ARE NOT RETURNABLE.
    2. Obtain a RMA (Return Merchandise Authorization) number by contacting our customer support department within 48 hours after the delivery if you wish to return or exchange your UNASSEMBLED merchandise. Without the RMA number a return or exchange will not be accepted.
    3. RMA Numbers are only valid for 7 business days. The merchandise must be returned to us no later then 7 business days for refund or exchange.
    4. There will be a 30% restocking fee for all eligible exchanges and returns. NO EXCEPTIONS.
    5. Defected or Damaged items will not qualify for a return or exchange without the restocking fee.
    6. Repack the merchandise with all of its original contents and packaging. Enclose a copy of the invoice provided for your oder. No returns will be processed without the copy of the invoice.
    7. Returns must be double packaged (Original box inside the new shipping box). Visibly write the RMA number on the new shipping box. Without the original manufacturers packing your return will not be accepted.
    8. The return shipment must be paid in full the carrier. C.O.D. (Collect On Delivery) deliveries are not accepted.
    9. Original and return shipping charges are non-refundable.

     

    ORDER CANCELLATION:

    All orders that you wish to cancel must be canceled within 24 hours of placement by emailing our customer support department. In the case of cancellations after the 24 hours has passed and we have not yet shipped your order, we will cancel and refund your account fully within 7-10 business days. If your order has already been processed and shipped there will be a 30% restocking fee.

     

    REFUNDS:

    Please allow 7-10 business days to process your refund after receiving your return. The refund will be processed back to the original charge card used to make the purchase.

    Questions

     e-mail us at info@ecomfortliving.com or call 1-888-834-8896 for further assistance.

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